Frequently Asked Questions

Can I use the plugins on multiple websites?
You will need a unlimited website license to use the plugin on multiple websites. Each plugin has their own price for single and unlimited website license. You can check the prices on the plugin page.
Can I use your products for my Clients?
Yes, you are free to use our plugins to build websites for your clients. However it would need a Unlimited site license. A Single site license can only be used for one website.
What If I change my mind and want a refund?
You are fully protected by our 100% No-Risk Double Guarantee. If you don’t like our plugin over the next 30 days, we’ll happily refund 100% of your money. No questions asked.
Can I upgrade my package after I purchase a plugin?
Yes, you can upgrade at any time by paying the difference in price of your current membership and membership you want to purchase.
Can I continue using the plugin if my license expires?
Yes, you can use our plugins that you have downloaded forever, even after your subscription expires. After your account expires, however, you will lose access to support and plugin updates. You can renew your account at any time if you want to regain access.
What payment methods do you accept?
We accept all major credit cards and PayPal payments.
What is Freemius?
Freemius is a managed eCommerce platform for selling digital products in the WordPress ecosystem. It manages payments, licensing, subscriptions and updates for all our plugins.

Plugin businesses, theme shops, and SaaS platforms of all sizes use Freemius.com for selling their product.

Does you store customer credit card numbers on your servers?

We use Freemius.com for payment processing. This is what they have to say about processing credit card payments.

We aren’t crazy 🙂 Credit Cards do not even “touch” our servers and “speak” directly to Stripe, a well trusted and secure gateway.

Why aren't your products available on the Divi Marketplace?

ElegantThemes.com only offer Paypal as the payment method for Marketplace authors. Unfortunately Paypal does not operate in our region due to which we are unable to signup to Elegant Themes Marketplace as a plugin author at this time. If they add more payout methods in the future then we will definitely upload our plugins on the Divi Marketplace.

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